Assurant, a global business services company that supports, protects, and connects major consumer purchases, has launched Assurant TechPro. The tech support offering is considered the multifamily housing industry’s first specifically designed solution to assist residents facing technical challenges with consumer electronic devices.
Property managers will be able to provide residents instant access to Assurant’s expert tech support team via call or chat to help troubleshoot connected tech-related issues while alleviating their tech-related maintenance ticket burden. Residents will also have access to Assurant’s innovative TechPro app that offers 24/7 self-help content, allowing users to troubleshoot issues independently around the clock.
"By introducing Assurant TechPro, we're setting a new benchmark for innovation within the multifamily housing industry," says Ryan Lumsden, president of renters solutions at Assurant. “As leaders in the multifamily housing industry, our role is not only to protect our property management company clients and end customers, but also push the industry forward and enhance the rental experience. This new offering underscores our dedication to driving innovation and creating net new value for our partners and customers."
The launch of Assurant TechPro comes at a time marked by an increase in demand for smart tech support. As renters are increasingly seeking smart amenities in their homes, they are turning to building management for assistance with tech-related issues, such as device setup issues, troubleshooting electronic issues, and Wi-Fi connectivity problems.
Proprietary consumer research conducted by Assurant revealed that 20% of maintenance calls from residents to property managers are related to tech support issues and 86% of renters believe that integrating a tech support service into their building could notably enhance the positive brand perception for property management companies.
"Our research tells us that, on average, a person has 6.8 connected devices and is going to need tech support at some point,” says Joe Settimi, senior vice president of renters solutions at Assurant. "For property managers, Assurant TechPro provides a valuable new amenity that can help them stand out with residents, while reducing tech maintenance responsibilities and driving revenue.”
