SmartRent recently announced a $10 million investment program to focus on driving innovation, new features, and functionality for the company’s Smart Operations Solutions, formerly known as SightPlan.
To set a new standard for property efficiency and performance in the rental housing industry, SmartRent optimizes property performance, streamlines tasks, and improves collaboration for modernized community management.
From automating maintenance workflows and inspections to enhancing resident and team communications, Smart Operations Solutions answers key operational challenges with its Work Management, Answer Automation, Inspection Management, and Audit Management capabilities. Smart Operations works seamlessly with smart home devices to create an elevated experience for residents and site teams when communicating, managing devices, and more.
“Purpose-built innovation is at the heart of everything we do. Our goal is to accelerate the deployment of solutions and capabilities that build out and enhance our enterprise-level platform that many of the largest firms in the industry rely on to run efficiently and improve their residents’ experience,” says Daryl Stemm, SmartRent chief financial officer and interim principal executive officer. “Our initial focus will be to transform Smart Operations. This investment enables us to continue pushing the boundaries of new solutions and possibilities in smart technology and underscores our commitment to platform superiority and operational excellence.”
Throughout 2025, the company expects to invest in Smart Operations features designed to aid centralized property management, automated intelligence (AI) workflow, and preventive maintenance to increase enterprise functionality and end-user and resident satisfaction. Several enhancements embedded in Work Management for 2025 will include:
- Enabling one team to work across a portfolio of communities by assigning tasks to teams of technicians and organizing work based on availability and skill set for optimal efficiency;
- Providing additional, in-depth visibility into property and in-unit physical assets to lower spending and ensure supply chain availability; and
- Allowing users to efficiently navigate and complete everyday tasks and boost productivity via AI capabilities.
The company’s 2025 investment plan adds onto recently completed improvements, including enhanced dashboards for actionable insights into property performance and portfolio data and the automation of traditionally manual processes and workflows. Additional enhancements included upgraded task calendar views to drive productivity with a customizable monthly and weekly visualization of work across one community or an entire portfolio, and resident-driven scheduling to empower residents to select service request time completion.
“As a long-term SmartRent customer, it has been exciting to see their technologies and solutions continue to meet needs we didn’t even know we had,” says Amy Chien, director of strategic innovations at BH Management. “We were thrilled to see the portfolio and property-level insights available in their recently launched dashboards. The thoughtful and customizable filtering options provide a quick view library that enables you to visualize operations progress like never before.”
Maintenance teams using SmartRent’s Work Management appreciate its ease of use and ability to make operations more efficient, SmartRent says. SmartRent customer Capital Square Living started transitioning its third-party managed portfolio to in-house management of its owned assets in 2024, which included adding Work Management to their technology stack.
“We wanted to be very selective and intentional about assembling our tech stack during the transition, and encouraged feedback from our service team,” says Ryan Perez, executive vice president of Capital Square Living.
“Several teams had been using SightPlan (Smart Operations) and were adamant about continuing to use it due to its superior functionality and user-friendliness. SmartRent checked all the boxes of how we envision our operations to function. Under SmartRent, the platform continues to evolve and improve its functionality, and the continued investment demonstrates their dedication to being the long-term partner who meets our needs for the foreseeable future.”
