Pay Ready, a leader in automated resident recovery solutions, has acquired Buzz, an artificial intelligence–driven rent collections company.
This strategic move directly addresses the "last mile" challenge of transforming insights into connections which has limited the full potential of AI in property management, Pay Ready says. The acquisition integrates Pay Ready's extensive data foundation and infrastructure with Buzz's specialized AI technology.
"The promise of AI has always been enormous, but the real value comes from effectively translating insights into meaningful interactions and results," says Lynn Musil, CEO of Pay Ready. "With Buzz's AI models—specifically engineered and trained within the property management ecosystem—we're now uniquely positioned to deliver smarter, more responsive interactions that genuinely improve resident connections and operational outcomes. This acquisition isn't just about technology; it's about delivering a more personalized, impactful experience at every resident touchpoint."
Buzz's AI models are specifically trained on industry-specific behaviors, enabling property management teams to quickly anticipate resident needs, proactively address potential delinquencies, and integrate predictive insights into daily operational workflows.
"In technology, solving the 'last mile' has always meant bridging sophisticated insights with meaningful real-world actions," says Jake Lisby, CEO of Buzz. "Joining Pay Ready empowers our AI technology with unparalleled industry data and infrastructure, delivering precisely timed, contextually aware interactions that not only solve operational challenges but also foster deeper connections with residents. Together, we're setting a new standard for intelligent, proactive property management."
Early analysis suggests properties adopting this integrated solution can expect a significant reduction in operational costs, projected around 25%, alongside an estimated 15% increase in resident retention rates. These improvements branch from the platform's ability to generate targeted, timely, and personalized resident interventions.
Both companies share a cultural alignment rooted in transparency, authenticity, and practical problem-solving. "At our core, Pay Ready and Buzz are teams of dedicated individuals who value honesty about what AI can realistically achieve, and we openly acknowledge the challenges involved in properly building, training, and deploying effective AI solutions," adds Musil. "We're two teams that genuinely enjoy creating innovative, impactful technology, and we share an enthusiasm for solving complex industry challenges through collaboration."
