For years, the multifamily industry relied on fragmented technology. Owners and operators were stuck with third-party solutions that failed to integrate, weakening their brand presence and frustrating property teams and residents. Now, the industry’s most influential leaders are demanding more from their technology partners—and they’re taking control of their digital future.
Breaking Free From the ‘Frankenstack’
Many operators tried building their own technology, only to find it expensive and unsustainable. Over 20 point solutions later, they ended up with “Frankenstacks”—disjointed systems that created more inefficiencies than results. Today, the industry is shifting toward a resident-first digital ecosystem fully owned by operators and built in true partnership with technology companies. “We love our technology partners, but a patchwork of point solutions wasn’t sustainable,” says Stephanie L. Williams, president of Bozzuto Management Co.
Bozzuto had a clear vision: create an exceptional experience for both residents and employees—one that simplifies daily living and removes friction through smart, seamless technology. That vision is coming to life with the launch of myBozzuto, an artificial intelligence (AI)-powered platform built to unify resident interactions and property management tools. “With myBozzuto, we’ve drawn a clear line—this is how we plan to do business moving forward. We’re asking our partners to meet us in a new way, through deeper integrations that give residents and property teams a unified, seamless experience. It’s how we control our data, elevate the customer interface, and, ultimately, own our future,” notes Williams.
The growing number of companies adopting a similar vision underscores a broader industry shift in motion is moving in the same direction—consolidating systems, surfacing smarter insights, and giving their teams the tools to move faster and deliver more meaningful resident experiences.
“Our goal has always been to lead through experience,” says Chris Schmidt, executive vice president at Related Cos. “This next chapter is about enabling our teams to move faster, stay more connected to our residents, and use data to elevate service in ways that weren’t possible before. It’s a strategic evolution—not just in tech, but in how we run our business.”
Collaboration Over Competition
Operators are no longer adapting to rigid platforms—they’re partnering with tech companies that flex around their business, not the other way around. The most impactful tools integrate effortlessly into existing workflows, delivering value without disruption.
That’s exactly what Venn and Bilt are building together: a connected, resident-first ecosystem where engagement fuels data, and data powers automation and personalization.
Bilt, the largest payment and resident loyalty platform, has partnered with Venn, the technology infrastructure behind Bozzuto and Related’s custom operating systems. Through Bilt, operators layer incentives across the entire resident journey—lease signings, rent payments, reviews, referrals, and more. Now fully integrated, Bilt’s benefits are seamlessly embedded into the private-labeled operating systems powered by Venn.
“The integration we've built with Venn represents one of our most comprehensive and native integrations to date,” says David Wyler, chief business officer at Bilt. “Together, we’re unlocking a flywheel of engagement and performance—from loyalty-driven payments to real-time, personalized experiences. This isn’t just a better resident journey—it’s a smarter business model.”
Because Venn powers the full journey, property teams can use Bilt incentives to drive desired behaviors. With Bilt embedded into Venn’s workflows, every interaction drives engagement. Engagement fuels data. Data reveals insights. Insights trigger automation, and automation drives performance.
For too long, property technology was built around accounting systems—with resident experiences treated as add-ons and data locked behind disconnected tools. That’s starting to change. Deep, coordinated integrations like this aren’t outliers anymore—they’re becoming the expectation. As operators consolidate systems and take ownership of their data, the industry is shifting toward something smarter: unified, open, and built around the resident from the start.
The Future: A Unified, Resident-First Industry
This transformation is no longer theoretical—it’s happening in real time and at scale. Owners and operators are no longer stitching together point solutions. They’re consolidating systems, owning their data, and delivering resident experiences that are seamless, personalized, and built for long-term growth.
Bozzuto and Related have made their direction clear: They’re building ecosystems designed for speed, connection, and results. And they’re inviting technology partners to meet them there—through deep, native integration that supports their vision, not fragments it.
“Collaboration over competition is the future,” says Or Bokobza, CEO and co-founder of Venn. “The old model was about carving up the pie. But when operators and tech partners build together—unified around the resident experience—the pie itself gets bigger. Everyone wins. That’s why I always say 1+1=11. Because when the right companies integrate deeply and move as one, the outcome isn’t incremental—it’s exponential.”
The most forward-thinking companies aren’t waiting for the future—they’re building it. And they’re inviting the rest of the industry to catch up.