resident satisfaction

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How Mystery Shopping Can Enhance the Resident Experience

Grace Hill CEO Kendall Pretzer discusses how mystery shopping has evolved to meet... More

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AppFolio Survey Outlines Keys to Winning Residents

Timely communication and tech solutions are critical for attracting and retaining... More

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How Parking Problems May Be Undermining Your Community’s Reputation

Negative parking experiences can drive down ratings, making it crucial for... More

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J Turner Releases 2024 Division Ranking Winners by ORA

These companies represent the best online reputation based on unit count. More

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PropTech Roundup: Innovation and Leadership Moves

Find the latest news from Findigs, HappyCo, Northspyre, Quadient, Rent., and... More

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Connectivity in Multifamily Housing: A Critical Amenity Under Scrutiny

As regulators increasingly set their sights on broadband and Wi-Fi issues, rental... More

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$200 Million Raise Bumps Bilt Rewards to $3.1 Billion Valuation

In addition to the equity investment, Bilt welcomes Ken Chenault as chairman of... More

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4 Best Practices to Double Down on Renewals

From easing the on-site team’s workload to regular resident surveys, experts share... More

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The Cyber Superintendent Age of Property Management

How modern property management tech has created a whole new amenity for renters. More

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How to Keep Residents Coming Back

Resident events, building features, other strategies to encourage retention. More

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