Customer Service

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Top 50 Properties, January 2015

Online Reputation Assessment© presented by Multifamily Executive and J Turner Research More

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3 Lessons From the Hospitality Industry

Bozzuto's Jamie Gorski thinks hotels have set the bar high for multifamily managers. More

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Community Service, Merit: PhillySeeds

Giving residents the best chance at success was the main motivating factor behind the Philadelphia Housing Authority’s (PHA’s) development of its social services subsidiary PhillySeeds. More

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MFEC: Maintenance Staff Can be Crucial to Resident Retention

Keeping a current resident satisfied enough to sign a new lease hinges on excellent customer service, experts say. However, the maintenance staff is an integral part of a resident’s living experience and can help or hinder the decision, said panelists at the Multifamily Executive Conference. More

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Greystone Acquires ARA Seniors Group

As rumors surround ARA, the firm sold its seniors group to Greystone. More

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Stream Aims to Combine Management, Construction and Brokerage Services

Stream Realty announced nine hirings, including Gables, Alliance, Greystar, and JPI alums, in an effort to combine property management and investment sales. More

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Ageism by Design: Where Is the Love for Boomer Renters?

More than half of all new renter households over the next decade will be Baby... More

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London Calling: Student Housing Opportunities Abound Overseas

Greystar's international student housing presence came with challenges, but unveils some long-term domestic opportunities. More

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How to Increase Resident Satisfaction, Organically

Dallas-based LumaCorp is big on sincere customer service, meaning it won't incentivize its tenants to leave positive reviews: and yet, it's one of the most well-reviewed companies in the nation. More

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Finders Keepers: Resources for Attracting and Retaining Talent

As the face of your company, a great site-level team is critical to leasing activity, and ultimately, net operating income. But many managers still can't crack the code on reducing turnover. More

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