Waterton CEO David Schwartz discusses all aspects of business – having a service like mentality with all customers, operating efficiencies, and purchase strategies. More
Jamie Gorski, CMO at Bozzuto shares the magic behind Bozzuto’s high customer-service ratings. More
The firm is using tech to encourage employees, residents, to optimize efficiency. More
With new supply set to flood the rental market this year, keeping residents at... More
We think we provide high-touch customer service. But increasingly, consumers want... More
We're highlighting the top NMHC 50 managers to find whose online reputation takes... More
Online Reputation Assessment© presented by Multifamily Executive and J Turner Research More
Bozzuto's Jamie Gorski thinks hotels have set the bar high for multifamily managers. More
Giving residents the best chance at success was the main motivating factor behind the Philadelphia Housing Authority’s (PHA’s) development of its social services subsidiary PhillySeeds. More
Keeping a current resident satisfied enough to sign a new lease hinges on excellent customer service, experts say. However, the maintenance staff is an integral part of a resident’s living experience and can help or hinder the decision, said panelists at the Multifamily Executive Conference. More