Customer Service

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4 Lessons from 40 Years in the Multifamily Industry

Wendy Drucker reflects on four decades at one of the nation’s top multifamily... More

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82% of Renters Want More Fee Transparency

Transparency of mandatory fees, online reviews, and ESG practices are among the... More

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How The Breeden Co. Combines Technology With the Personal Touch

The developer’s newest property, The Lofts at Front Street, is a showcase for... More

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3 Questions With Antonia J.A. Hock

The experience expert will share why branding matters and how to build it at the... More

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Q&A With RPM Living’s Jason Berkowitz

The CEO talks about the company’s record growth last year and how it continues to... More

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AvalonBay Provides Back-Office Support Services to Gables Residential

The support services will further Gables' strategies, while creating a new revenue... More

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What Multifamily Can Learn About Customer Experience

The sector has made strides in serving renters, but gaps remain, says Cortland’s... More

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4 Keys to Business Success at 75 Years and Beyond

Glick CEO David Barrett shares insights on the company’s people-first approach. More

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Affordability and Luxury at Forefront of Houston Multifamily Community

How Huntington Residential used bulk Wi-Fi services to launch a one-of-a-kind... More

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Top 10 of the 2022 NMHC 50 Managers by ORA

The company with the best online reputation is Hawthorne Residential Partners. More

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