Customer Satisfaction

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Smart Apartments Require More Than Hardware

Expert advice on providing tech support for smart-home products. More

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Kingsley: Renter Satisfaction Stable, Location Significant Renewal Decision Factor

First quarter of 2017 proves renter satisfaction is continuously strong, with just... More

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Kingsley: D.C. Sees Large Upswing in Renewal Intent

With Q4 2016 results in, things are looking good for the country's capital. More

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The Top 50 Properties of 2016 for Online Reputation

We spotlight the top 50 properties of the top 1% of properties by ORA score. More

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Tips for Handling Online Reviews

Panelists at the Multifamily Executive Conference talk best strategies for dealing with reviews. More

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Retention Revolution: How to Increase Resident Lease Renewals

With new supply set to flood the rental market this year, keeping residents at... More

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Kingsley: Satisfaction Steady But Fewer Intend to Renew

While residents seem to be just as happy in the first quarter of 2016 as they were... More

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