Customer Satisfaction

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Q&A With Diane Batayeh, CEO of Village Green, on Empathy for Struggling Renters

With residents affected by COVID-19, the Village Green approach 'starts with a... More

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Q+A with Trumark Cos. on Developing Flexible Floor Plans

The California-based builder recently launched TruFlex, a layout concept that... More

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International Builders' Show 2019: Customers Increasingly Expect Innovation

Altering a few aspects of consumers’ experience with your company can pay dividends. More

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How to Obtain and Implement Resident Feedback

The key to providing renters with impeccable service. More

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Building Resident Satisfaction With Better Service

Using technology to streamline maintenance requests. More

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Kingsley: National Resident Satisfaction Rises to 4-Year High

Renewed growth in resident renewal intent, driven by rising value for amount paid. More

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Kingsley: National Renter Satisfaction Steady Over Past 3 Years

Basic features, amenities top "must-have" list; smart tech falls to bottom. More

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The Best and Worst Cities for US Renters

The four factors that are most closely tied to overall satisfaction are … More

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Navigating the Property Management Landscape in 2018

Eight marketing and operations trends to incorporate in your business next year More

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