Customer Satisfaction

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Veteran Leader Rejoins The Breeden Co. to Elevate Resident Experience

Barry Tomlin comes out of retirement to lead customer service and marketing... More

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Bilt Boosts Resident Loyalty With Platform Improvements

The payments and rewards platform has launched Resident Loyalty 2.0 to help... More

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Customer Service Means More Than Amenities for 2024

Improved communication, customer service, and maintenance drive a positive shift... More

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‘Pet-Friendly Is No Longer Enough’

A shift toward pet-inclusive housing is on trend for 2025, according to a new... More

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2024 MFE Concept Community: Elevating the Resident Experience

As part of the annual program, MFE shares strategies and survey data for apartment... More

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82% of Renters Want More Fee Transparency

Transparency of mandatory fees, online reviews, and ESG practices are among the... More

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Converting Positive Experiences Into Online Reviews

Learn 4 best practices for boosting a positive online reputation through 5-star... More

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AvalonBay Provides Back-Office Support Services to Gables Residential

The support services will further Gables' strategies, while creating a new revenue... More

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What Multifamily Can Learn About Customer Experience

The sector has made strides in serving renters, but gaps remain, says Cortland’s... More

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Top 10 of the 2022 NMHC 50 Managers by ORA

The company with the best online reputation is Hawthorne Residential Partners. More

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