Customer Satisfaction

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Converting Positive Experiences Into Online Reviews

Learn 4 best practices for boosting a positive online reputation through 5-star... More

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AvalonBay Provides Back-Office Support Services to Gables Residential

The support services will further Gables' strategies, while creating a new revenue... More

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What Multifamily Can Learn About Customer Experience

The sector has made strides in serving renters, but gaps remain, says Cortland’s... More

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Top 10 of the 2022 NMHC 50 Managers by ORA

The company with the best online reputation is Hawthorne Residential Partners. More

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Q&A With Diane Batayeh, CEO of Village Green, on Empathy for Struggling Renters

With residents affected by COVID-19, the Village Green approach 'starts with a... More

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Q+A with Trumark Cos. on Developing Flexible Floor Plans

The California-based builder recently launched TruFlex, a layout concept that... More

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International Builders' Show 2019: Customers Increasingly Expect Innovation

Altering a few aspects of consumers’ experience with your company can pay dividends. More

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How to Obtain and Implement Resident Feedback

The key to providing renters with impeccable service. More

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Building Resident Satisfaction With Better Service

Using technology to streamline maintenance requests. More

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