Customer Satisfaction

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Bozzuto Scales With Purpose

Stephanie Williams, president of Bozzuto Management Co., shares how the company is... More

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Blue Ridge Cos. Transitions Apartment Management to Willow Bridge

The strategic partnership marks a new chapter for the North Carolina firm’s growth... More

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Veteran Leader Rejoins The Breeden Co. to Elevate Resident Experience

Barry Tomlin comes out of retirement to lead customer service and marketing... More

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Bilt Boosts Resident Loyalty With Platform Improvements

The payments and rewards platform has launched Resident Loyalty 2.0 to help... More

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Customer Service Means More Than Amenities for 2024

Improved communication, customer service, and maintenance drive a positive shift... More

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‘Pet-Friendly Is No Longer Enough’

A shift toward pet-inclusive housing is on trend for 2025, according to a new... More

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2024 MFE Concept Community: Elevating the Resident Experience

As part of the annual program, MFE shares strategies and survey data for apartment... More

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82% of Renters Want More Fee Transparency

Transparency of mandatory fees, online reviews, and ESG practices are among the... More

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Converting Positive Experiences Into Online Reviews

Learn 4 best practices for boosting a positive online reputation through 5-star... More

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