The first fall issue of the ORA™ Power Rankings ranks the 25 most-populous MSAs (metropolitan statistical areas) in the nation based on their individual Online Reputation Assessment (ORA) scores. Since we last featured this ranking, in March 2017, competition to emerge as the most reputable MSA among multifamily residents has become fierce—there's a new No. 1 and multiple contenders for the second position.
For each of these 25 most populous MSAs, we also spotlight the top 10 apartment communities with the best online reputation among apartment residents.
At the MSA Level Overall, 10 of the top 25 MSAs performed above the national average ORA of 61.05. Charlotte-Concord-Gastonia, N.C.-S.C., ousted Washington-Arlington-Alexandria, D.C.-VA-MD-WV to bag the most reputable MSA position, with a score of 66. Novel NoDa (Charlotte), managed by Greystar, is the leading property in this MSA, with an ORA of 96. Greystar manages four of the top properties in the Charlotte area.
Three MSAs scored 65 each to tie for the second–most reputable position: Baltimore-Columbia-Towson, MD; Boston-Cambridge-Newton, MA-NH; and Washington-Arlington-Alexandria, DC-VA-MD-WV.
The MSA that registered the largest jump in online reputation since March 2017 is Denver-Aurora-Lakewood, CO. The Denver MSA upped its ORA score by 12%, from 54 in March 2017 to 60 in September 2018.
Management Company Tally Of the 250 properties included in this ranking, 22 are privately managed. The management companies that manage the most top 10 properties this month are Greystar (31), Bozzuto (13), Alliance Residential (nine), and AvalonBay Communities and Equity Residential (six each).
65
Boston-Cambridge-Newton, MA-NH MSA
Average ORA score: 65
Name
Company
City
ORA score
The Kensington
Bozzuto
Boston, MA
98
Chroma
National Development
Cambridge, MA
96
The Eddy Apartments
Greystar
East Boston, MA
95
Avalon at Assembly Row
AvalonBay Communities
Somerville, MA
94
Avalon Marlborough
AvalonBay Communities
Marlborough, MA
93
Village at Taylor Pond
Bozzuto
Bedford, MA
93
AVA Somerville
AvalonBay Communities
Somerville, MA
93
Currents on the Charles
Bozzuto
Waltham, MA
93
Avalon Exeter
AvalonBay Communities
Boston, MA
93
Meriel Marina Bay
Bozzuto
Quincy, MA
93
64
New York-Newark-Jersey City, NY-NJ-PA MSA
Average ORA score: 64
Name
Company
City
ORA score
300 East 39th Apartments
Equity Residential
New York, NY
95
Atelier Apartments
Equity Residential
Brooklyn, NY
94
The Highlands at Hilltop
Roseland Residential Trust
Verona, NJ
93
The Metropolitan at 40 Park
Woodmont Properties
Morristown, NJ
93
AVA DoBro
AvalonBay Communities
Brooklyn, NY
92
Signature Place
Roseland Residential Trust
Morris Plains, NJ
92
Avalon Maplewood
AvalonBay Communities
Maplewood, NJ
92
The Highlands at Westwood
Roseland Residential Trust
Westwood, NJ
91
Rivercrest Apartments
Rivercrest Realty Associates
Piscataway, NJ
91
Willowbrook Apartments
Privately Managed
Staten Island, NY
91
63
Philadelphia-Camden-Wilmington, PA-NJ-DE-MD MSA
Average ORA score: 63
Name
Company
City
ORA score
Park Place One Apartments
Fidelity Management
Philadelphia, PA
97
Bridge on Race
Greystar
Philadelphia, PA
94
The Villages at Belle Hill
Humphrey Management
Elkton, MD
94
Meridian at Eagleview
Hankin
Exton, PA
94
Heathergate
LCOR
Langhorne, PA
93
Ambassador Apartments
Fidelity Management
Philadelphia, PA
92
The Isle
Bozzuto
Philadelphia, PA
92
Griffin Center City
Greystar
Philadephia, PA
91
Redstone at Concordville Town Centre
Bozzuto
Glen Mills, PA
91
1919 Market
LCOR
Philadelphia, PA
91
65
Baltimore-Columbia-Towson, MD MSA
Average ORA score: 65
Name
Company
City
ORA score
The Equitable Building
WPM Real Estate
Baltimore, MD
94
520 Park Ave
WPM Real Estate
Baltimore, MD
94
500 Park Ave
WPM Real Estate
Baltimore, MD
94
Elkridge Estates Of Roland Park
Allen Rocks, Inc.
Baltimore, MD
93
The Residences at Oella Mill
Southern Management Corporation
Ellicott City, MD
93
The Residences at Annapolis Junction
SL Nusbaum
Annapolis Junction, MD
93
1305 Dock Street
Bozzuto
Baltimore, MD
93
2 Wells
WPM Real Estate
Baltimore, MD
92
The Residences at Pomona Park
Southern Management Corporation
Pikesville, MD
92
The Berkleigh
Bozzuto
Baltimore, MD
92
65
Washington-Arlington-Alexandria, DC-VA-MD-WV MSA
Average ORA score: 65
Name
Company
City
ORA score
The Courts of Devon
Bozzuto
Gaithersburg, MD
97
Bethesda Place
Polinger Company
Bethesda, MD
95
The Remy Apartments
LIVEbe Communities
Lanham, MD
95
2701 Connecticut
WC Smith
Washington DC
95
The Parker
Bozzuto
Alexandria, VA
94
East of Market
Grady Management
Frederick, MD
94
Saratoga Square
Van Metre Management Company
Springfield, VA
94
West Broad
Bozzuto
Falls Church, VA
94
Flats at Bethesda Avenue
Bozzuto
Bethesda, MD
94
Brunswick House
WC Smith
Washington DC
94
66
Charlotte-Concord-Gastonia, NC-SC MSA
Average ORA score: 66
Name
Company
City
ORA score
Novel NoDa
Greystar
Charlotte, NC
96
Camden Southline
Camden Property Trust
Charlotte, NC
95
Capital Crossing at Whitehall Apartments
RAM Partners
Charlotte, NC
94
Kingsley Apartments
Charter Properties, Inc.
Fort Mill, SC
94
Camden Gallery
Camden Property Trust
Charlotte, NC
94
Inspire SouthPark
Greystar
Charlotte, NC
94
Waterlynn at Concord
Privately Managed
Concord, NC
93
The Encore SouthPark
Simpson Property Group
Charlotte, NC
93
Cadence Music Factory
Greystar
Charlotte, NC
93
Blu at Northline Apartments
Greystar
Charlotte, NC
92
61
Atlanta-Sandy Springs-Roswell, GA MSA
Average ORA score: 61
Name
Company
City
ORA score
Hanover East Paces
Greystar
Atlanta, GA
97
Park at Johns Creek Apartments
BH Management Services
Suwanee, GA
94
Solis Parkview
RAM Partners
Chamblee, GA
93
Home at the Battery Atlanta
Matrix Residential
Atlanta, GA
93
Venue Brookwood
Grayco
Atlanta, GA
93
Hanover West Peachtree
The Hanover Company
Altanta, GA
93
Brookdale Historic Roswell
Brookdale
Roswell, GA
93
Residences of Chastain
RAM Partners
Atlanta, GA
92
Veranda at Avalon
Matrix Residential
Alpharetta, GA
92
Avonlea Square
Quintus Corporation
Smyrna, GA
91
61
Orlando-Kissimmee-Sanford, FL MSA
Average ORA score: 61
Name
Company
City
ORA score
Broadstone Winter Park
Alliance Residential
Winter Park, FL
96
Nine 12 Gateway
RAM Partners
Altamonte Springs, FL
94
Colonial Grand at Lake Mary
MAA
Lake Mary, FL
90
Northlake Park
Van Metre Management Company
Orlando, FL
90
Golf Brook Apartments
NTS Communities
Longwood, FL
90
Bainbridge at Nona Place
Bainbridge Companies
Orlando, FL
89
Carmendy Square
Maxus Properties
Lady Lake, FL
88
The Strand Apartments
Pegasus Residential
Oviedo, FL
88
Atria Lady Lake
Atria
Lady Lake, FL
88
The Lofts at Uptown Altamonte
Epoch Residential
Altamonte Springs, FL
87
61
Tampa-St. Petersburg-Clearwater, FL MSA
Average ORA score: 61
Name
Company
City
ORA score
The Retreat at Trinity Apartments
Greystar
New Port Richey, FL
98
Abigail Court
WRH Realty Services Inc
Port Richey, FL
95
Aura @ 4th
RAM Partners
St. Petersburg, FL
94
The Fitzgerald Channelside
FCI Residential Corporation
Tampa, FL
94
Berkshires at Citrus Park
Berkshire Property Advisors
Tampa, FL
92
Trinity Club
Greystar
New Port Richey, FL
92
Dunedin Commons
Accolade Property Management
Dunedin, FL
92
Colonial Grand at Seven Oaks
MAA
Wesley Chapel, FL
91
Mirasol
Privately Managed
Tampa, FL
91
Haven46
Peak Campus
Tampa, FL
91
63
Miami-Fort Lauderdale-West Palm Beach, FL MSA
Average ORA score: 63
Name
Company
City
ORA score
Park Aire Apartments
Milestone Management
Royal Palm Beach, FL
94
Broadstone Harbor Beach
Alliance Residential
Ft. Lauderdale, FL
94
Caspian Delray Beach
Greystar
Delray Beach, FL
94
Altis Bonterra
The Altman Companies
Hialeah, FL
93
Modera Metro Dadeland
Mill Creek Residential Trust
Miami, FL
93
Shalimar At Davie
TM Real Estate Group
Davie, FL
93
ORA Flagler village Apartments
Fairfield Residential LLC
Fort Lauderdale, FL
92
The Charleston at Boca Raton
Lincoln
Boca Raton, FL
92
The Flats Apartments in CityPlace
The Related Companies
Doral, FL
92
Amaray Las Olas
Windsor
Fort Lauderdale, FL
91
61
Houston-The Woodlands-Sugar Land, TX MSA
Average ORA score: 61
Name
Company
City
ORA score
Camden Plaza
Camden Property Trust
Houston, TX
96
Alexan Downtown
Privately Managed
Houston, TX
95
Park at Deerbrook
Rockstar Capital
Humble, TX
94
The Park at Research Forest
SouthStar Management Inc
Woodlands, TX
93
Camden Post Oak
Camden Property Trust
Houston, TX
93
Aris Market Square
Greystar
Houston, TX
93
WaterWall Place Luxury Apartments
Greystar
Houston, TX
92
The Post Oak at Woodway
Finger Companies
Houston, TX
92
Avenues at Shadow Creek Ranch
Nolan
Pearland, TX
92
One Hermann Place Apartments
Greystar
Houston, TX
92
59
Dallas-Fort Worth-Arlington, TX MSA
Average ORA score: 59
Name
Company
City
ORA score
Jefferson Gatalyn Park
ZRS Management
Richardson, TX
95
The Mansions of Wylie Active Adult Community
Western Rim Property Service
Wylie, TX
95
Jefferson Las Co
ZRS Management
Irving, TX
95
Jefferson Eastshore
JPI Development
Irving, TX
95
Sovereign Preston Road by Cortland
Cortland Partners
Frisco, TX
94
Frisco Square Apartments
Maxus Properties
Frisco, TX
94
Aura Four44
Berkshire Property Advisors
Grapevine, TX
94
Alta Palisades
Wood Partners
Dallas, TX
94
Everton at Bellmar
Knightvest Property Management
Dallas, TX
93
The Bridge at Heritage Creekside
Carbon Companies
Plano, TX
93
58
San Antonio-New Braunfels, TX MSA
Average ORA score: 58
Name
Company
City
ORA score
Hawthorne Riverside
Hawthorne Residential Partners
New Braunfels, TX
93
Whispering Creek Villas
Greystar
San Antonio, TX
91
Infinity at the Rim
Greystar
San Antonio, TX
91
The Abbey at Grande Oaks
Abbey Residential
San Antonio, TX
90
The Luxe at Creekside
Western Rim Property Service
New Braunfels, TX
90
Park at Rialto
Greystar
San Antonio, TX
89
Slate Creek At Westover Hills
Embrey Partners Ltd.
San Antonio, TX
88
Carlyle Place
Venterra Realty
San Antonio, TX
88
Braunfels Place Apartments
Greystar
New Braunfels, TX
88
Rustico at Fair Oaks Apartments
Greystar
Boerne, TX
88
60
Phoenix-Mesa-Scottsdale, AZ MSA
Average ORA score: 60
Name
Company
City
ORA score
Sterling 920 Terrace
Dinerstein
Tempe, AZ
96
Crescent Highland
Alliance Residential
Phoenix, AZ
93
Broadstone Gilbert Heritage
Alliance Residential
Gilbert, AZ
93
Alta Camelback
Privately Managed
Phoenix, AZ
93
Peak 16
Alliance Residential
Phoenix, AZ
93
Jefferson Chandler
Alliance Residential
Chandler, AZ
92
Las Hadas Apartments
Privately Managed
Scottsdale, AZ
92
Montesa at Gold Canyon
Cal-Am Communities
Canyon, AZ
92
Union Tempe
Privately Managed
Tempe, AZ
92
Aviva
Mark Taylor
Mesa, AZ
92
60
San Diego-Carlsbad, CA MSA
Average ORA score: 60
Name
Company
City
ORA score
Alexan ALX
Alliance Residential
San Diego, CA
96
Vista Bonita
Jensen Properties
Bonita, CA
95
Vive on the Park
Avenue5
San Diego, CA
93
San Katrina
Sunrise Management
Carlsbad, CA
92
La Costa Glen
Lifecare Services
Carlsbad, CA
92
Shift
LMC (Lennar)
San Diego, CA
92
Pepper Creek
Jensen Properties
El Cajon, CA
91
Altura
R and V Management Corporation
San Diego, CA
91
Solterra Ecoluxury Apartments
H.G. Fenton Company
San Diego, CA
90
Urbana East Village Rental Flats
H.G. Fenton Company
San Diego, CA
90
58
Riverside-San Bernardino-Ontario, CA MSA
Average ORA score: 58
Name
Company
City
ORA score
Atria Del Rey
Atria
Rancho Cucamonga, CA
91
Richelieu Apartments
Privately Managed
Riverside, CA
90
North Upland Terrace
Lewis Apartment Communities
Upland, CA
89
Montecito at Dos Lagos
Greystar
Corona, CA
88
Sonoma at Mapleton
Sares-Regis
Murrieta, CA
88
Oak Springs Ranch
Alliance Residential
Wildomar, CA
87
Ontario Town Square Townhomes
MG Properties
Ontario, CA
87
Palm Central South Apartments
Privately Managed
Riverside, CA
87
Ariana at El Paseo Boutique Apartment Homes
The Remm Group
Palm Desert, CA
87
Villaggio at La Quinta
Privately Managed
La Quinta, CA
87
60
Los Angeles-Long Beach-Anaheim, CA MSA
Average ORA score: 60
Name
Company
City
ORA score
Angelene
Holland Residential
West Hollywood, CA
97
WREN
Winthrop Management
Los Angeles, CA
97
The George
Lyon Communities
Anaheim, CA
96
Mesa Pines
Pan American Properties
Costa Mesa, CA
95
Areum Apartments
Fairfield Residential LLC
Monrovia, CA
94
Encino Palms
Garden Homes Management
Encino, CA
94
Villas Fashion Island
Privately Managed
Newport Beach, CA
93
Flamingo Apartments
Privately Managed
Bellflower, CA
93
The Hallmark
Carlo Apartments Communities
Sherman Oaks, CA
93
Vista Pointe II
Carlo Apartments Communities
Studio City, CA
93
60
San Francisco-Oakland-Hayward, CA MSA
Average ORA score: 60
Name
Company
City
ORA score
Park 20
Essex Property Trust
San Mateo, CA
96
Rincon Green
Emerald Properties
San Francisco, CA
95
Rafael Town Center
E&S Ring
San Rafael, CA
94
The Aquatic
Privately Managed
Berkeley, CA
94
Lyric
Berkshire Property Advisors
Walnut Creek, CA
94
Eskaton Hazel Shirley Manor
Eskaton Properties
El Cerrito, CA
92
The Duboce
Greystar
San Francisco, CA
91
Lake Merritt
Privately Managed
Okland, CA
91
Aster
Berkshire Property Advisors
Dublin, CA
90
Walnut Hill Apartments
Privately Managed
Walnut Creek, CA
90
59
Portland-Vancouver-Hillsboro, OR-WA MSA
Average ORA score: 59
Name
Company
City
ORA score
Harrison Tower
Sequoia Equities
Portland, OR
93
2121 Se Belmont Apartments
Greystar
Portland, OR
93
Hub 9
Holland Residential
Hillsboro, OR
92
Modera Belmont
Mill Creek Residential Trust
Portland, OR
92
Wyatt
Alliance Residential
Portland, OR
91
NV
Greystar
Portland, OR
91
Asa Flats & Lofts
Greystar
Portland, OR
91
Modera Pearl
Mill Creek Residential Trust
Portland, OR
91
Sygnii
Holland Residential
Tigard, OR
90
Stillwater Apartments
CTL
Hillsboro, OR
90
58
Seattle-Tacoma-Bellevue, WA MSA
Average ORA score: 58
Name
Company
City
ORA score
Odin Apartments
Equity Residential
Seattle, WA
96
Amli Arc
AMLI
Seattle, WA
96
Marq West Seattle
CWS Apartment Homes LLC
Seattle, WA
94
Helios Apartments
Equity Residential
Seattle, WA
93
Junction 47 Apartments
Equity Residential
Seattle, WA
92
Three20 Apartments
Equity Residential
Seattle, WA
92
The Lyric
Pillar Property
Seattle, WA
91
The 101
Pillar Property
Kirkland, WA
91
The 4425 Apartment Homes
Dobler Management
Gig Harbor, WA
90
The Luke Apartments
Greystar
Redmond, WA
90
60
Denver-Aurora-Lakewood, CO MSA
Average ORA score: 60
Name
Company
City
ORA score
Amaranth Apartments
Cardinal Group
Denver, CO
97
Venue at the Promenade
Embrey Partners Ltd.
Castle Rock, CO
95
Denizen
Cardinal Group
Denver, CO
95
Solera
Greystar
Denver, CO
94
Eviva Cherokee
Greystar
Denver, CO
92
Highland Place
BLDG Management
Denver, CO
92
The Tenzing
Holland Residential
Westminster, CO
92
Caliber at Hyland
Roscoe Properties
Westminster, CO
92
Prospect on Central
Privately Managed
Denver, CO
91
7/S Denver Haus
Red Peak Properties
Denver, CO
91
62
St. Louis, MO-IL MSA
Average ORA score: 62
Name
Company
City
ORA score
Sunnen Station
Greystar
Maplewood, MO
96
Towne House
Berkshire Property Advisors
St Louis, MO
93
The Laurel Apartments
Greystar
St Louis, MO
93
Chesterfield Village Apartments
Privately Managed
Chesterfield, MO
91
Cortona at Forest Park
Balke Brown Transwestern
St. Louis, MO
90
Whisper Hollow
Banner Property Management
Maryland Heights, MO
89
Whispering Hills Apartments
The Michelson Organization
St. Louis, MO
89
Citizen Park
Asset Campus
St. Louis, MO
89
Park 44 Apartments
Banner Property Management
St. Louis, MO
88
Traditions at Mid Rivers
CAPREIT
Cottleville, MO
88
62
Minneapolis-St. Paul-Bloomington, MN-WI MSA
Average ORA score: 62
Name
Company
City
ORA score
Third North Apartments
StevenScott Mangement
Minneapolis, MN
94
The Residences at Custom House
StevenScott Mangement
St. Paul, MN
94
Maverick
Greystar
Minneapolis, MN
94
The Lakes Residences
Greystar
Minneapolis, MN
94
Fair Oaks Apartment Homes
Privately Managed
Minneapolis, MN
92
Red 20 Apartments
IRET Properties
Minneapolis, MN
92
Waterstone Place Apartments
StevenScott Mangement
Minnetonka, MN
91
Cornelia Place
StevenScott Mangement
Minneapolis, MN
91
Residences at 1700
StevenScott Mangement
Minnetonka, MN
91
The Riverwood
Bigos Management
Lilydale, MN
91
62
Chicago-Naperville-Elgin, IL-IN-WI MSA
Average ORA score: 62
Name
Company
City
ORA score
The Sinclair
Bozzuto
Chicago, IL
96
JeffJack Apartments
Lincoln
Chicago, IL
95
Niche 905
Lincoln
Chicago, IL
95
State & Chestnut
Reside Living
Chicago, IL
94
500 Station Blvd
Lincoln
Aurora, IL
93
Chateau Royale
Hughes Properties
Waukegan, IL
93
1800 Milwaukee
Laramar
Chicago, IL
93
The Madison
Lincoln
Chicago, IL
92
The Emerson
LMC (Lennar)
Oak Park, IL
92
1500 North Damen Avenue
Reside Living
Chicago, IL
92
59
Detroit-Warren-Dearborn, MI MSA
Average ORA score: 59
Name
Company
City
ORA score
Sterling Commons
Privately Managed
Sterling Heights, MI
90
Claymoor Apartments
Princeton Enterprises
Southfield, MI
89
Tree Tops
Beneicke Group
Northville, MI
89
Boulevard Luxury Apartments
Privately Managed
Auburn Hills, MI
88
Garden Court Apartments
Privately Managed
Detroit, MI
88
The Edge at Oakland Apartments
Privately Managed
Auburn Hills, MI
86
Westbury
Timberland Partners
Howell, MI
86
Rochester Square Apartments
Princeton Enterprises
Rochester, MI
86
Red Hawk Landing
Redwood Apartment Homes
Brownstown, MI
86
Oakhaven Manor
Associated Management
Howell, MI
85
At the Property Level Among the 250 properties listed in this ranking, 218 scored an ORA of 90 or above. The Kensington (Boston), managed by Bozzuto, and The Retreat at Trinity Apartments (New Port Richey, Fla.), managed by Greystar, both recorded the highest ORA, 98.
Six properties achieved the second-highest score, 97: Angelene (West Hollywood, Calif.), managed by Holland Residential; WREN (Los Angeles), managed by Winthrop Management; The Courts of Devon (Gaithersburg, Md.), managed by Bozzuto; Park Place One Apartments (Philadelphia), managed by Fidelity Management; Hanover East Paces (Atlanta), managed by Greystar; and Amaranth Apartments (Denver), managed by The Cardinal Group.
About the ORA Power Rankings Developed by J Turner Research, the ORA Power Rankings are a monthly, independent ranking of apartment properties and management companies based on various parameters. A property or management company isn't required to be a J Turner Research client to qualify for this ranking, which is published by J Turner’s media partner Multifamily Executive. To learn more or to find your ORA score, visit www.jturnerresearch.com/about/what-is-ora-score.
Methodology The ORA score is an aggregate compilation of a property’s ratings across 19-plus review sites and ILSs. Each month, J Turner Research monitors the online ratings of more than 80,000 properties nationwide. Using a statistical model, a single score based on a scale of 0 to 100 is assigned to each property. This score serves as a benchmark to compare and contrast a company’s individual properties and portfolios nationally, regionally, and against the competition.