This issue of ORA™ Power Rankings highlights the scores of the 10 most-populous MSAs (metropolitan statistical areas). For each MSA, we also list the top 10 apartment properties with the most-favorable online reputation among residents.

Overall, five of the Top 10 MSAs performed above the national average ORA score of 57 this period. These top-performing MSAs are concentrated mostly on the East Coast.

The No. 1 MSA with a stellar online reputation is the Washington-Arlington-Alexandria, DC-VA-MD-WV MSA, with a score of 63. Kensington Place (Woodbridge, Va.), managed by Van Metre Management Co., is the top property in this MSA, with an ORA score of 94.

The Boston-Cambridge-Quincy, MA-NH MSA scored 61 to bag second place among the top 10. The Kensington (Boston), managed by Bozzuto, scored 96 as the star property in this MSA.

At No. 3 is the New York-Northern New Jersey-Long Island, NY-NJ-PA MSA, with a score of 60. Estuary (Weehawken, N.J.), managed by Greystar, is the top property here, with an ORA of 93.

Among the 100 properties listed in this ranking, close to half (45 properties) scored 90 or above. Two properties recorded the highest ORA, 96: The Kensington (Boston) and Everton at Bellmar (Dallas), managed by Knightvest Property Management. Camden Plaza (Houston), managed by Camden Property Trust, took second place, with a score of 95.

Regarding the management of these 100 properties, AvalonBay Communities, Inc. manages ten properties, the most in the Top 10 MSAs list. Bozzuto is a close second with nine properties. Greystar took third place with eight properties. Van Metre, Lincoln Property Co., Walton Communities, and ZRS Management manage three properties each on the Top 10 MSAs list.

For more information or to find out your property or management company’s ORA™ score, please visit https://www.jturnerresearch.com/about/what-is-ora-score.

Methodology
In its ongoing series of ORA™ Power Rankings, MFE periodically publishes a new ranking of apartment properties and management companies based on different parameters. The ORA™ Power Rankings is powered by J Turner Research. To arrive at the aggregated score, J Turner Research tracks and analyzes the online reputation of more than 62,000 apartment properties across all review websites on a monthly basis. To overcome the challenge of multiple ratings scales, the company has devised a statistical model to establish a single score for each property. This score, based on a 0 to 100 scale, serves as a benchmark to compare and contrast individual properties and portfolios nationally.

Questions? Please contact the J Turner Research team at [email protected]