In the first edition of the MSA ORA Power Ranking series, we rank the 25 most populous MSAs (metropolitan statistical areas) in the nation based on their Online Reputation Assessment score (ORA) and highlight the top 10 ORA properties in each. The population in these MSAs ranges from 2,512,859 to 20,140,470.

We will feature the next two groups of MSAs in September (26 to 50) and October (51 to 75), respectively. We have featured the MSA ORA Power Rankings since 2017.

To view the complete list of most reputed properties in the 25 largest MSAs, please scroll below.

At the MSA Level

Overall, 13 of the top 25 MSAs performed above the national average ORA of 66.52.

Charlotte-Concord-Gastonia, NC-SC is the No. 1 MSA with the most favorable reputation among apartment residents with a 70.37 ORA. The top ORA property in this MSA is Kingsley Apartments (Fort Mill, South Carolina) with a score of 96, managed by Charter Properties.

Boston-Cambridge-Newton, MA-NH is the second most reputable MSA among apartment residents with a 69.86 ORA. Hanover Mystic River (Medford, Massachusetts) managed by Hanover Co. is the top property in this MSA with a 98 ORA.

Management Company Tally

The management companies with the most reputed properties by ORA in this MSA ranking are Greystar (44), Wood Residential (16), Bozzuto (13), Hanover Co. (12), and AvalonBay Communities (6).

At the Property Level

Among the 250 properties listed in this ranking, 115 (46%) scored an ORA of 95 or above. The George (Fort Worth, Texas), managed by Hanover Co.; Atlas (Oakland, California), managed by Greystar; and Alta Green Mountain (Lakewood, Colorado), managed by Wood Residential, have the highest ORA scores of 99 in this ranking.

There are four properties that tied at a 98 ORA—the second highest score in this ranking.

  1. Everly (Largo, Maryland), managed by NRP Management;
  2. 555 (Washington, D.C.), managed by Bozzuto;
  3. Hanover Mystic River (Medford), managed by Hanover Co.; and
  4. Windsor Interlock (Atlanta), managed by Windsor Communities.

About the ORA Power Rankings

Developed by J Turner Research, the ORA Power Rankings are a monthly, independent ranking of apartment properties and management companies based on their ORA scores. A property or management company is not required to be a J Turner Research client to qualify for this ranking, which is published by J Turner’s media partner Multifamily Executive. To learn more or to request your ORA score, visit


The ORA score is an aggregate compilation of a property’s ratings across various review sites and ILSs. Each month, J Turner Research monitors the online ratings of more than 128,000 properties nationwide. Using a statistical model, a single score based on a scale of 0 to 100 is assigned to each property. This score serves as a benchmark to compare a company’s individual properties and portfolios nationally, regionally, and against the competition.