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In February, the spotlight is on student housing. Which properties and management companies aced their online reputation in 2021? We present the student housing ORA Power Ranking—the Top 100 Off-Campus Student Housing Properties and the Top 10 Student Housing Management Companies by ORA for 2021.

The No. 1 student housing company with the best online reputation for the fourth consecutive year is Dinerstein Student Housing with an ORA of 74.42. The top student housing property for 2021 is One on 4th in Stillwater, Oklahoma, managed by Cardinal Group with a 98 ORA.

Please scroll below to see the complete list of the top 10 student housing managers and top 100 properties for 2021.

Top 10 Student Housing Managers for 2021

The ranking of the top student housing companies is based on Student Housing Business’ list of the Top 25 Managers of Student Housing. To rank these companies, we looked at their ORA scores as of December. The national average ORA in December was 62.62; the average score of the top 10 student housing managers for 2021 was 65.61.

Top 100 Off-Campus Student Housing Properties

To be eligible for the 2021 top 100 student housing property ranking, a property must be operational with residents and register an ORA score of 85 or higher as of December. For properties with the same ORA scores, the property with the greater number of reviews ranks higher.

The average ORA score of all student properties across the nation is 58.54, which is lower than the 62.62 national average ORA in December. This is our fifth annual ranking of the top 100 student housing properties by ORA.

J Turner Research monitors the online reputation of more than 2,600 off-campus student housing properties across various review sites and ILSs. We are the largest resident satisfaction survey provider for off-campus student housing and the only company to monitor and benchmark the online reputation of all student housing management companies.

The top companies with the highest percentage of their student housing portfolio in the top 100 student properties are: Capstone Real Estate Investments, 48%; Dinerstein, 25%; and Cardinal Group, 11%.

The states with the most top 100 properties for 2021 include North Carolina and Ohio (eight each), Florida (seven), and Virginia, Georgia, and Texas (five each).

Below is a list of student properties that had an ORA of 85 but fewer reviews than the 100th-ranked property.

About the ORA Power Rankings


Developed by J Turner Research, the ORA Power Rankings are a monthly, independent ranking of apartment properties and management companies based on their Online Reputation Assessment (ORA) scores. A property or management company is not required to be a J Turner Research client to qualify for this ranking, which is published by J Turner’s media partner Multifamily Executive. To learn more or to request your ORA score, visit www.jturnerresearch.com/about/what-is-ora-score.

Methodology

The ORA score is an aggregate compilation of a property’s ratings across various review sites and ILSs. Each month, J Turner Research monitors the online ratings of more than 128,000 properties nationwide. Using a statistical model, a single score based on a scale of 0 to 100 is assigned to each property. This score serves as a benchmark to compare a company’s individual properties and portfolios nationally, regionally, and against the competition.