ApartmentRatings and SatisFacts Research, both divisions of Internet Brands, have partnered to create a new multifamily industry metric—the epIQ Index, or “Experience & Performance Intelligence Quotient”— which draws from ApartmentRatings review data and SatisFacts surveys to provide an authentic, actionable measure of a community or portfolio’s performance.
An epIQ Index report card will now be visible on all communities’ pages on the ApartmentRatings website, and detailed reports will be available to property managers through the EXCHANGE reporting program from ApartmentRatings and SatisFacts.
Each month, ApartmentRatings and SatisFacts will publish a report listing the top 250 communities on the epIQ Index across the nation. Twice a year, they will also release an extensive report on the insights and trends emerging from the index data, including an analysis of the communities and management companies on the ApartmentRatings site.
“One of our top priorities in designing the epIQ Index is to provide the ability for anyone to dig down into the details so that all of the data points that make up an epIQ Index score are available to both renters and multifamily stakeholders,” says James Watters, director of business operations at ApartmentRatings and SatisFacts. “The unprecedented level of transparency provided by the epIQ Index empowers on-site and corporate multifamily management teams to identify opportunities, create strategic action plans, and develop effective behaviors to improve resident satisfaction and help achieve their organization’s goals.”
The inaugural epIQ Index Top Management Companies & Communities Biannual Report for July is available online.
