In September’s ORA Power Ranking, we spotlight the top 25 most populous metropolitan statistical areas (MSAs) in the nation and recognize the top 10 properties in each based on their Online Reputation Assessment (ORA) scores. We also highlight the average ORA score of each MSA.
Charlotte-Concord-Gastonia, NC-SC continues its stride as the No. 1 MSA with the most favorable reputation among apartment residents, with a 66.62 average ORA score. The top ORA property in this MSA is Hanover Dilworth in Charlotte, North Carolina, with a score of 99 and managed by Hanover Co.
The population in the top 25 MSAs ranges from 2,508,050 (Portland–Vancouver–Hillsboro, OR-WA) to 19,498,249 (New York–Newark–Jersey City, NY-NJ) based on September Wikipedia data.
Orlando-Kissimmee-Sanford, FL is the second most reputable MSA among apartment residents, with a 65.71 ORA. Aventon Gem Lake, managed by Willow Bridge Property Co., in Maitland is the top property in this MSA with a 98 ORA.
Miami-Fort Lauderdale-West Palm Beach, FL ranks third with a 65.42 ORA. The No. 1 property in this MSA is Edera Palm Springs in Palm Springs with a 99 ORA score. It is managed by Willow Bridge Property Co.
To view the top-ranked ORA properties in the 25 largest MSAs in the country, please scroll to the map below. Please note for properties with the same ORA score, the property with a higher number of reviews ranks higher.
Some noteworthy statistics of the 2024 top 25 MSA rankings:
- Overall, 11 of the top 25 MSAs performed above the national average ORA of 61.97.
- The table represents the percentage of portfolio for a company (minimum of 10 properties managed) featured in the ranking.
| Company | Total Properties Managed | Properties in the Rankings | Percentage of Portfolio |
| Hanover Co. | 36 | 21 | 58% |
| Shea Apartments | 28 | 4 | 14% |
| Lewis Apartment Communities | 36 | 5 | 14% |
| H.G. Fenton Co. | 22 | 3 | 14% |
| Sentral | 28 | 3 | 11% |
We will announce the leading properties in the top 26 to 50 MSAs in October. The MSA ORA Power Ranking series was first introduced in 2017.
About the ORA Power Rankings
Developed by J Turner Research, the ORA Power Rankings are a monthly, independent ranking of apartment properties and management companies based on their ORA scores. A property or management company is not required to be a J Turner Research client to qualify for this ranking, which is published by J Turner’s media partner Multifamily Executive. To learn more or to request your ORA score, visit www.jturnerresearch.com/about/what-is-ora-score.
Methodology
The ORA score is an aggregate compilation of a property’s ratings across various review sites and ILSs. Each month, J Turner Research monitors the online ratings of over 144,000 properties nationwide. Using a statistical model, a single score based on a scale of 0 to 100 is assigned to each property. This score serves as a benchmark to compare a company’s individual properties and portfolios nationally, regionally, and against the competition.
