In September’s ORA Power Ranking, we spotlight the top 25 most populous metropolitan statistical areas (MSAs) in the nation and recognize the top 10 properties in each based on their online reputation assessment (ORA) score. We also highlight the average ORA score of each MSA.
Charlotte-Concord-Gastonia, NC-SC continues to be the No. 1 MSA with the most favorable reputation among apartment residents, with a 67.49 ORA. The top ORA property in this MSA is Greenside, managed by RKW Residential, in Charlotte with a score of 99.
To view the top-ranked ORA properties in the 25 largest MSAs in the country, please scroll to the map below. Please note for properties with the same ORA score, the property with a higher number of reviews ranks higher.
The population in the top 25 MSAs ranges from 2,509,489 in Portland–Vancouver–Hillsboro, OR-WA to 19,557,311in New York–Newark–Jersey City, NY-NJ. The top 25 MSA population data was obtained from Wikipedia in September.
Boston-Cambridge-Newton, MA-NH is the second most reputable MSA among apartment residents, with a 66.81 ORA. Managed by Hanover Co., Hanover Crossing Residences in Hanover, Massachusetts, is the top property in this MSA with a 99 ORA.
The Washington-Arlington-Alexandria, DC-VA-MD-WV MSA ranks third with a 66.15 ORA. The No. 1 property in this MSA is Hanover 8th Street, managed by Hanover Co., in Washington, D.C., with a 99 ORA score.
Some noteworthy statistics of the 2023 top 25 MSA rankings include:
- Overall, 12 of the top 25 MSAs performed above the national average ORA of 63.31.
- The table represents the percentage of portfolio for a company (minimum of 10 properties managed) featured in the ranking.
| Company | Total Properties Managed | Properties in the Rankings | Percent of Portfolio |
| Hanover Co. | 31 | 17 | 55% |
| Sentral | 25 | 5 | 20% |
| BET Investments | 17 | 3 | 18% |
| Wood Residential | 89 | 15 | 17% |
| A&G Management | 12 | 2 | 17% |
We will announce the leading properties in the top 26 to 50 MSAs in October. The MSA ORA Power Ranking series was first introduced in 2017.
About the ORA Power Rankings
Developed by J Turner Research, the ORA Power Rankings are a monthly, independent ranking of apartment properties and management companies based on their Online Reputation Assessment (ORA) scores. A property or management company is not required to be a J Turner Research client to qualify for this ranking, which is published by J Turner’s media partner Multifamily Executive. To learn more or to request your ORA score, visit www.jturnerresearch.com/about/what-is-ora-score.
Methodology
The ORA score is an aggregate compilation of a property’s ratings across various review sites and ILSs. Each month, J Turner Research monitors the online ratings of more than 139,000 properties nationwide. Using a statistical model, a single score based on a scale of 0 to 100 is assigned to each property. This score serves as a benchmark to compare a company’s individual properties and portfolios nationally, regionally, and against the competition.
