We kick off the new year with the most anticipated ORA Power Ranking—the Elite 1% Properties for 2023. A total of 140,000 properties competed to earn a spot in the 10th annual Elite 1% ORA Power Ranking, with 1,285 properties earning this distinction.
These top 1% properties in the nation have worked to provide an exceptional resident experience, making their renters’ daily lives comfortable. When a property has highly satisfied residents, it eventually limits their one- and two-star reviews, leading to a high online reputation as seen in their Online Reputation Assessment (ORA) scores.
Highland Ridge Apartments, managed by Charter Properties, in Charlotte, North Carolina, takes the top honor. With an ORA score of 99, it has the best online reputation in the nation.
The No. 2 property is Hanover Crossing Residences, managed by Hanover Co., in Hanover, Massachusetts, with a 99 ORA. The No. 3 property is Upton Oxmoor, managed by NTS Development, in Louisville, Kentucky, with a 99 ORA.
A property had to register a minimum ORA score of 95 as of December and have at least 20 online reviews to be eligible for the 2023 Elite 1% ranking. For properties with the same ORA score, ties were broken via decimal points.
The Top 100 properties are listed below. To view the complete list, visit 2023 Elite 1%.
A Comparison of the 2023 and 2022 Elite 1% Rankings
Out of the 1,285 Elite 1% properties for 2023, 876 properties earned the Elite 1% status in 2022 as well.
While comparing the top 100 lists for 2023 and 2022:
- 34 of the top 100 properties in 2023 were also in the top 100 in 2022;
- 39 properties were in the Elite 1% list for 2022 but not in the top 100. These properties have worked their way up to the top 100 in 2023; and
- 27 properties are new entrants to the top 100.
Valley Lo Towers, managed by Marquette Cos., in Glenview, Illinois, gained the most rank from 1,946th in 2022 to 67th in 2023—moving up 1,879 places.
The average Elite 1% Property in 2023 versus 2022:
- Has reviews on 5.63 sites (down from 5.90 in 2022);
- Has 289 total reviews (down from 294 in 2022);
- Has an average star rating of 4.54 (up from 4.48 in 2022);
- Has a weighted average star rating of 4.75 (up from 4.64 in 2022); and
- The average star rating increased from 2022 to 2023 on 11 of 13 review sites.
Management Company Tally
In the 2023 Elite 1% ranking, 271 companies manage a minimum of 20 properties each. The table lists the top 25 companies in terms of their percentage of conventional properties listed in this ranking.
Introducing the Einstein Best of Awards
J Turner Research’s latest artificial intelligence (AI) offering, Einstein, measures resident experience provided by a property by analyzing individual thoughts within open-ended commentary from reviews and surveys. Einstein skillfully categorizes individual thoughts into 22 operational categories specific to the multifamily industry. These categories have been determined following extensive analysis of over 1.7 million comments. Developed over a period of three years, Einstein combines 20 years of multifamily experience with the advantages of AI.
Starting for 2023, we announce the Einstein’s Best of Award to recognize the properties in the Elite 1% ranking that excel in some of the most critical areas of on-site operations.
About the ORA Power Rankings
Developed by J Turner Research, the ORA Power Rankings are a monthly, independent ranking of apartment properties and management companies based on their Online Reputation Assessment (ORA) scores. A property or management company is not required to be a J Turner Research client to qualify for this ranking, which is published by J Turner’s media partner Multifamily Executive. To learn more or to request your ORA score, visit www.jturnerresearch.com/about/what-is-ora-score.
Methodology
The ORA score is an aggregate compilation of a property’s ratings across various review sites and ILSs. Each month, J Turner Research monitors the online ratings of more than 140,000 properties nationwide. Using a statistical model, a single score based on a scale of 0 to 100 is assigned to each property. This score serves as a benchmark to compare a company’s individual properties and portfolios nationally, regionally, and against the competition.
