Kristin Stanton

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Smooth Operators: 6 Tips for Handling Property Management Transitions

Properties are changing hands more than ever, so industry executives share their... More

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MFEC: Maintenance Staff Can be Crucial to Resident Retention

Keeping a current resident satisfied enough to sign a new lease hinges on excellent customer service, experts say. However, the maintenance staff is an integral part of a resident’s living experience and can help or hinder the decision, said panelists at the Multifamily Executive Conference. More

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Make the Case: What to Say to Those Moving Out for Homeownership

Experts note that although the single-family market is gaining momentum, it's not taking away from retention. More

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