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MFEC: Maintenance Staff Can be Crucial to Resident Retention

Keeping a current resident satisfied enough to sign a new lease hinges on excellent customer service, experts say. However, the maintenance staff is an integral part of a resident’s living experience and can help or hinder the decision, said panelists at the Multifamily Executive Conference. More

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Leasing Season Preview: 2014 is a Battlefield

The fight to attract and retain residents will be intense in this leasing season, as more new supply comes online and rent growth decelerates. More

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