Sunrise Management

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Call Center Debate: Better to Outsource or Host In-house?

This month, Camden will go live with its 24/7 internal call center after years of relying on a third-party. As more firms move to call centers, the question remains: Can a stranger serve a prospective renter as well as your own staff could? More

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Frenemies: Owners Embrace Apartment Rating Sites

Once reviled as industry pariahs where haters could unfairly bash a community with negative rants–true or not–online review sites have quickly become the go-to source for prospects looking for the right place to live. That’s why apartment operators, some willingly and some less so, have started to embrace them. More

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Apartment Executives Embrace Dashboarding to Leverage Business Intelligence

The pros and cons of integrating systems dashboarding for apartment oeprators and executives. More

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Multifamily Industry Rents in a State of Flux

The recession does away with fundamentals and stresses property performance across all multifamily markets and product types. Here's our report on the state of rents in the industry. More

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