Sam Yen joined JPMorgan Chase in 2018 as head of digital transformation for commercial real estate, in Commercial Banking. In 2021, he expanded his responsibilities as the head of innovation for Commercial Banking. Elevated to chief innovation officer for Commercial Banking in October 2022, Sam manages the process of innovation for CB focused delivering delightful end to end digital experiences for clients. Prior to JPMorgan Chase, Sam was the managing director for SAP Silicon Valley and was SAP's first chief design officer responsible for driving SAP's Design and User Experience strategy and execution across the company. Sam holds a Ph.D. from Stanford’s Design program and continues to teach both at Stanford’s Institute for Design and Graduate School of Business as a consulting associate professor on topics of creative cultures in organizations.