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J. Turner Batdorf III is vice president at J Turner Research.
Improved communication, customer service, and maintenance drive a positive shift in multifamily sentiment as amenities take a back seat in reviews.
J Turner’s Einstein AI software finds residents are complimenting more and complaining less in first half of the year.
While complimentary reviews have spiked, residents feel uncared for by the staff.
J Turner announces updates to the Online Reputation Assessment calculation, including considerations for recent feedback and the positive or negative skew of review sites.
Mar 2, 2025 - Mar 5, 2025 Grand Hyatt Vail