Customer Service

Mission Rock Residential Enters Atlanta With The Residences at Vinings Mountain Apartments
Must Pet-Friendly Buildings Cater to Tenants With Allergies?
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Must Pet-Friendly Buildings Cater to Tenants With Allergies?

Can allergic residents expect accommodations in buildings where pets are welcome? More

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Tips for Handling Online Reviews

Panelists at the Multifamily Executive Conference talk best strategies for dealing with reviews. More

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Lessons from Waterton Lessons from Waterton

Waterton CEO David Schwartz discusses all aspects of business – having a service like mentality with all customers, operating efficiencies, and purchase strategies. More

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CAPITAL, INVESTMENT AND LEADERSHIP: Capital Investment: Building a Branded Culture - Jamie Gorski CAPITAL, INVESTMENT AND LEADERSHIP: Capital Investment: Building a Branded Culture - Jamie Gorski

Jamie Gorski, CMO at Bozzuto shares the magic behind Bozzuto’s high customer-service ratings. More

3 Ways Waterton Is Innovating Its Operations
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3 Ways Waterton Is Innovating Its Operations

The firm is using tech to encourage employees, residents, to optimize efficiency. More

Retention Revolution: How to Increase Resident Lease Renewals
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Retention Revolution: How to Increase Resident Lease Renewals

With new supply set to flood the rental market this year, keeping residents at... More

Navigating the Empowered Consumer
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Navigating the Empowered Consumer

We think we provide high-touch customer service. But increasingly, consumers want... More

The Top 10 NMHC 50 Managers for Online Reputation
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The Top 10 NMHC 50 Managers for Online Reputation

We're highlighting the top NMHC 50 managers to find whose online reputation takes... More

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Top 50 Properties, January 2015

Online Reputation Assessment© presented by Multifamily Executive and J Turner Research More

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