FEATURES

  • Human Resources: NMHC Compensation Survey

    Negotiations be darned: When you look at the bottom line, it's almost impossible to put a fair price on reliability and human results in the workforce. But recruiting, retaining, and rewarding top talent at all levels of an organization is crucial to ensuring its long-term success—and even moderate turnover can be crippling.

     

Cover Story

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    Give and Get

    When you offer hundreds of special services to bring stability to the lives of your residents, you need to know what works—and what doesn't. That notion led Mercy Housing to launch in 2001 its Mercy Measurement Initiative (MMI), which requires onsite residential coordinators to carefully track the outcomes of programs offered on their properties.

     
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    Saving Grace: Sister Lillian Murphy

    Sister Lillian Murphy, Mercy's CEO for 20 of its 26-year history, is indeed a formidable force when it comes to championing the cause of low-income housing. “She's not afraid to stand toe-to-toe with congressmen,” notes Shekar Narasimhan, managing partner for Beekman Advisors, a Virginia consulting firm. “With its size and breadth of its product, Mercy is one of the nation's most influential organizations focusing on affordable housing.”

     

FROM THE EDITOR

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    Pick and Choose

    The other day, I took a long walk with one of my colleagues—someone who has quickly become one of the people I admire most as a leader. He is unassuming, an excellent listener, and not surprisingly, adored by every member of his staff. During our stroll through the streets of Washington, D.C., I asked him how he does it. His response: “You just have to listen, make every effort to be fair, and take your own ego out of the equation.” Easier said than done, I thought.

     
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    Taking a Gamble: CityCenter Las Vegas

    I have become disillusioned by Las Vegas. While some love to revisit the 24/7 city, these days, I much prefer to be at home with a good book. Yes, there are great shows and restaurants, but there's also a limit to the amount of over-stimulation a person can take in a single visit.

     

NEWS + NUMBERS

Stat of the Month

  • Shrink Improvement

    Market-rate apartment owners who participated in an annual National Apartment Association survey acquiesced $900.6 million in revenue in 2006 to vacancies, concessions, and collections. Taken in a lump sum, the near-billion-dollar hit might blight multifamily operators. But revenue losses in the industry are actually getting better, according to the 2007 Survey of Operating Income & Expenses in Rental Apartment Communities, released to non-NAA members September 2007.

     
  • Slight Stumble: Confidence Index Drops

    The shadow market of excess for-sale inventory strikes again. This time, builder confidence took the hit. In September, the National Association of Home Builders released its quarterly Multifamily Rental Market Index, which said that confidence dipped across product lines in the second quarter of 2007. Class A, B and C apartments all showed a decrease compared to the second quarter of 2006. Confidence in the market's demand for luxury units fared the worst, dropping nearly 10 percentage points to 63.8 percent from its all-time high of 73.2 percent in the second quarter of last year.

     

Direct Reports

  • Squatting Rights: Renter Protection

    The list of multifamily properties facing foreclosure due to the credit crunch might be growing—particularly among D class and smaller distressed properties. In some instances, operators there who opted for exotic ARMs can no longer afford mortgage payments, regardless of how much rent can be squeezed from their cash-starved residents.

     
  • New Fix: Funding Affordable Housing

    Washington, D.C., is considering a new weapon in the never-ending battle to fund much-needed affordable housing in the nation's capital. The city commissioned a study to explore the use of commercial linkage fees—per-square-foot fees on new development that are used to finance below-market-rate housing. The study recommends that, over two years, D.C. implements a fee no higher than $10 per square foot.

     
  • News Bites: December

    West Coast Gen Yers may soon be living small. Seattle-based Unico Properties has developed a green, prototype modular apartment, called inhabit, aimed at young professionals earning 80 percent to 150 percent of the area median income. The units—just 15 feet wide and 45 feet long—can be placed adjacent to one another and stacked up to five high to create buildings with up to 100 apartments. The developer plans to build these modular communities in Seattle and Portland the next two years. —

     
  • Generation Next: REITs

    While many leading U.S. REITs remain under the control of a founder or founding family, a growing number of these publicly traded firms are passing the reigns to a professional manager outside the family. This significant move, as well as the increasing appointment of second-generation family CEOs ready to embrace change, poses a number of governance challenges, as outlined in a new report from Moody's Investors Service.

     
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    Cable Splitter: Ending Exclusivity Contracts

    In a move that immediately cancels all exclusivity contracts between cable TV operators and multifamily property owners, the Federal Communications Communication adopted an order Oct. 31 determining that such contracts stifled competition and violated the Communications Act. Specifically, the order prohibits the enforcement or execution of existing exclusivity clauses between video service providers and owners of multiple dwelling units and also bans the execution of new exclusivity contracts.

     
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    Getting Schooled: High-Density Development

    A Rutgers University study debunks the popular myth that high-density developments burden local school systems. The study, based on 2000 Census data, presents averages of the number of people, school-age children, and public school children that live in different types of communities. The study focuses on data from New Jersey houses built between 1990 and 2000, but the results are telling.

     
  • Lake House: Waukegan Redevelopment

    Waukegan, Ill., is saying goodbye to manufacturing and hello to lakefront living. The small town north of Chicago wants to capitalize on its greatest asset—Lake Michigan—and transform the industrial lakefront area into a vibrant mix of residential, retail, and recreational offerings. But there are major roadblocks: the relocation of a National Gypsum Co. wallboard plant and a Lafarge cement distribution centers, not to mention the EPA-mandated environmental cleanup of contaminants in the harbor, which could cost up to $36 million. Plus, more than 80 workers from the two plants would be displaced if the plan goes forward.

     
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    News Bites: November

     
  • Through the Roof: Workforce Rental Housing

    Homeowners aren't the only ones facing a major housing crunch. Nationally, the number of working families paying more than half their income for rental housing (both multifamily and single-family) more than doubled from 1 million to 2.1 million between 1997 and 2005, according to

     
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    Back in the Saddle: Steady Cap Rates

    The condo boom? Busted. The credit crisis? Overblown. As real estate markets continue to adjust to recessionary conditions in the for-sale arena, business in multifamily rental properties is finally getting back to normal. Acquiring land is suddenly competitive again; due diligence periods are increasing; cap rate spreads are beginning to decompress across product lines; and buyers, sellers, and lenders alike are exercising more traditional levels of conservative scrutiny and pricing expectations when it comes to closing the deal.

     

Regional

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    Grand Central: Manhattan Mulitfamily Market

    In keeping with its reputation as the city that never sleeps, Manhattan saw its apartment industry stay wide awake this year. Considering that more than 70 percent of this borough's housing is renter-occupied, it's no surprise that 2007 was a very good year for New York City.

     
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    Life in the Fast Lane: Indianapolis Mulitfamily Market

    It's a timeworn truism: Different markets see vast improvement at different times. For Indianapolis, that time is now. After watching its Midwest neighbors, especially Chicago, see tremendous fundamental growth and market tightening over the past 12 to 18 months, the Indianapolis apartment market is now seeing marked advancement in effective rents and occupancy levels. With its diverse economy and population growth, Indianapolis has outperformed neighboring markets over the past year, and its economy is projected to grow at a faster pace than the national average into 2010.

     
  • Texas Tenacity: Dallas Multifamily Market

     

PEOPLE + PLACES

Apartment Life

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    A Dog's Life

    Wanted: Professional greeter for luxury apartment community. Appropriate candidates will have excellent people skills and a consistently positive, can-do attitude. Must be available to live on-site with property management staff and work days, nights, and weekends. Additional requirements include four legs, a furry coat, and an incessantly wagging tail.

     

Facelift

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    Perfect Assembly: Clipper Mill

    As developer Bill Struever shows off his latest endeavor in Baltimore, he can't help but linger by the pool. The 2,400-square-foot oasis majestically rises from the ruins of an 1800s-era manufacturing building that burnt to the ground in the late 1990s. Exposed brick ruins surround the pool and serve as a link to the past while cast-iron columns—left over from the construction of the U.S. Capitol Building, no less—are capped off by gas torches that illuminate the pool at night.

     

SALES + SOLUTIONS

New Developments

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    Dream Builder: The Centurion

    For two Manhattan-based developers, The Centurion condominium project has been a waking dream. Their ardor stems from convincing legendary architect I.M. Pei and his son L.C. (Sandi) Pei to design it as their first ground-up, residential condominium building.

     

Done Deal

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    Coming to America: Foreign Investments

    At first blush, 47 buildings in East Harlem might not seem like an obvious choice for a foreign buyer making its first foray into the United States. But that's exactly where Dawnay, Day Group, a London-based real estate investment and services firm with more than $4 billion in assets, established a foothold on American shores earlier this year.

     
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    New Ground: Apartment Construction Loans

    For the past several years, all development plans have been indefinitely on hold for Gainesville, Fla.-based Collier Enterprises and Paradigm Properties, a developer of B-plus, garden-style apartments and student housing across Florida, Georgia, and Oklahoma. Until 2007, most of Collier's customers were headed toward homeownership, courtesy of easy subprime access to credit. And the condo and townhome builders catering to those buyers? They were paying land prices with which the for-rent developer could ill afford to compete.

     

Tech Specs

  • OMG!: Mobile Marketing

    At Gulf Stream Isles, a garden-style community in Ft. Myers, Fla., managed by Waterton Residential, prospective residents are encouraged to punch a few numbers from a banner hanging at the property into their cell phone. By sending it to a special, five-digit “short code,” the prospect receives an automated text message within 30 seconds that ticks off Gulf Stream Isles' floor plans, pricing, and general availability. An 800 number linked directly into Gulf Stream's 24-hour call center is included, and the text message urges the prospect to call, right then.

     
  • The Final Frontier: Electronic Signatures

    When it comes to online lease-ups, multifamily companies have always taken their fair share of knocks for failing to deliver a seamless point-and-click experience for prospective residents and property managers alike. But the industry is done dipping its toes in the waters and has leapt into something that could amount to a tidal wave of change in this area: accepting electronic signatures online. With several pilots, trials, and beta runs of the technology currently nearing completion, industry observers say a legally binding lease signed electronically over the Internet should be achievable by the end of the year.

     

PRODUCT STUDIO

LANDMARKS

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    Printers' Square Apartments

    A century ago, Printers' Square Apartments in Baltimore housed a single-engine fire station and a printing company. Built in 1906, the two-story building was known as the Guilford Avenue Fire Station. The three adjacent buildings were owned by Waverly Press, a publishing company.

     

MFE AWARDS

  • Thinking Smart: 2007 MFE Awards

    Through smart planning and design, this year's winners created livable, pedestrian-friendly communities certain to gain kudos from New Urbanism advocates everywhere. The projects—from a tight urban infill spot in the heart of a redeveloping downtown to an outlying multi-acre blighted site—bring the principles of sustainable development to life.

     
  • 2007 MULTIFAMILY EXECUTIVE Award Winners

     

High-Rise

Mid-Rise

Low-Rise

Senior

Student

Military

Affordable

Mixed-Income

Apartment Renovation

Adaptive Reuse

Best Reuse of Land

Green

  • Silverado Flats

    The 12-unit Silverado Flats, tucked on a quiet cul de sac just 2 miles from the University of Arizona campus, is a brilliant example of how to go green in style. Sure, the sustainable elements offer essential energy and water savings. But the carefully designed green features also serve as focal points of the community and help create a chic, ultra-modern vibe.

     

Marketing and Advertising

Community Service

Technology

MFE TOP 50

ANNUAL STRATEGIES SURVEY

  • Fortune Smiles: MFE 2008 Strategies Survey Results

    Greystar South regional manager Stacy Hunt is sitting in the sweet spot. Of the 92,000 apartment units his company has under fee-management, his region boasts 33,000, including 8,000 Greystar acquired for its own portfolio over the past three years. This year, Greystar will add an additional nine properties via development and will work lease-ups for Wood Partners and Trammell Crow Residential, among others. Let the naysayers complain that the crash and burn on the single-family side has yet to make an impact. Hunt says it's already here.

     

Technology

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    Technology: Back to the Future

    Dan Hunt isn't exactly sure who the buyers of Hunt Associates' high-end condos are going to be three years from now, but he's positive that they are going to have in-unit access to whatever technology floats their boat.

     

Amenities

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    Amenities: The Hit List

    If your properties still feature business centers and movie theaters, then read on. Why? Those amenities are so 2007. We'll help you head into the new year knowing exactly what your residents want—and just as importantly, what they don't want.

     

Green Building

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    Green Building: Join the Party

    Have you been reluctant to jump on the green bandwagon? Well, in 2008, you just might have to get on board—whether you want to or not. An increasing number of municipalities and public agencies not only offer incentives you can't afford to resist, but many will also begin enforcing green building standards.

     

Finance

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    Finance: Hard Cash

    Sure, you can find real estate financing pundits aplenty who say that the subprime lending crisis and subsequent credit crunch is overblown. Just don't look for them in the offices of New York City-based banking titans Merrill Lynch or Citigroup, both of which were on the search for new CEOs in the fourth quarter of 2007 after respective write downs of $8.4 billion and $11 billion due to losses in subprime portfolios.

     

Marketing

  • Marketing: Cyber Savvy

    It's no secret that the Internet will be THE way to reach renters in the coming year. Just listen to this: In 2007, nearly 51 percent of AvalonBay Communities' leases came from online sources, up from 24 percent in 2003. But what you may not know is how to milk your site for all its worth.

     

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