Kicking off our third year of ORA Power Rankings, in this edition, we feature the Elite 1% of properties from 2016. Through our exhaustive research of 63,000 properties across all review sites, a total of 699 properties made it onto this elite list.

Below, we feature the best of the best—the top 50 properties of the Elite 1%.

The ace property for 2016 was The Kensington (Boston), managed by Bozzuto, with a score of 96. Elated to receive this honor for the second consecutive year, Daniel Pereira, general manager of the property, says, “The Kensington team is extremely proud to be recognized again by J Turner Research as the top-ranking property for online reputation in the nation. This recognition affirms our unwavering commitment to providing the highest level of customer service to our residents.” Bozzuto has the highest number of properties (five) among the top 50.

At No. 2 is Everton at Bellmar (Dallas), managed by Knightvest Property Management (score: 96). Camden Plaza (Houston), managed by Camden Property Trust, also registered 96, to take third place. To be eligible for this ranking, a property had to have a minimum of 20 reviews. For properties with the same ORA scores, the property with the higher number of reviews ranked higher.

In 2016, the national average ORA was 57.5, which jumped more than three points from 2015. The highest ORA score for a property also scaled two points—from 94 in 2015 to 96 in 2016. There are 26 new entrants among the top 50 properties and 366 new entrants in the top 1% ranking of 2016.

This surge in the number of newcomers and ORA scores reflects the sharpened focus properties have on online review management. J Turner’s recent study Prospects’ Internet Adventure shows that 70% of prospects chose to visit a property with a better online reputation. It's evident that management is focusing more on improving their online reputation; they realize they may be missing traffic due to a comparatively low online presence. This makes the top 1% ranking much more competitive.

The top three management companies to manage the most properties among the top 50 are Bozzuto, with five; Hawthorne Residential Partners, with four; and Greystar, with three. Six of the top 50 properties are privately managed. In the overall top 1% ranking, 114 properties are privately managed, and the top three companies are Greystar, with 54 properties; Bozzuto, with 47 properties; and AvalonBay Communities, with 32 properties. More than 210 management companies are listed for the 699 properties in the top 1% ranking.

With regard to states, the top three—with the lion’s share of properties in the top 1%—are Texas, with 81; Virginia (56); and Maryland (50). Among the top 50 properties, the leading states are Washington, with six; Massachusetts (five); and Ohio and North Carolina (four each).

To view the complete list of the Elite 1%, visit https://www.jturnerresearch.com/ora-elite-2016

Rank Property Management ORA Score
1The Kensington
(Boston)
Bozzuto96
2Everton at Bellmar
(Dallas)
Knightvest Property Management96
3Camden Plaza
(Houston)
Camden Property Trust96
4TipTop Apartments
(Omaha, Neb.)
Privately Managed95
5Legacy at Jones Farm
(Huntsville, Ala.)
Privately Managed95
6CityScape
(Phoenix)
Alliance Residential95
7The Courts of Devon
(Gaithersburg, Md.)
Bozzuto94
8Park Place One Apartments
(Philadelphia)
Fidelity Management94
9Pohlig Box Factory
(Richmond, Va.)
Privately Managed94
102 Wells
(Baltimore)
WPM Real Estate94
11Hawthorne at the Grove
(Kernersville, N.C.)
Hawthorne Residential Partners94
12One Canal Apartment Homes
(Boston)
Aimco94
13Modera 44
(Morristown, N.J.)
Mill Creek Residential Trust94
14Brunswick House
(Washington, Pa.)
WC Smith94
15The Laurel Apartments
(St. Louis)
Laramar94
16Kensington Place
(Woodbridge, Va.)
Van Metre Management Co.94
17The Mills at Riverbend Commons
(Moline, Ill.)
Privately Managed94
18The Wilson Building
(San Francisco)
Greystar94
19Marq West Seattle
(Seattle)
CWS Apartment Homes94
20The Brix at 26
(Pittsburgh)
Village Green94
21Pecan Springs Luxury Apartment Homes
(San Antonio)
Carbon Cos.93
22Flats on D
(Boston)
Bozzuto93
23Hampshire Apartments
(Schenectady, N.Y.)
Tri-City Rental93
24The Hamilton Luxury Apartment Homes
(Fishers, Ind.)
JC Hart93
25Mesa Pines
(Costa Mesa, Calif.)
Pan American Properties93
26AVA Capitol Hill
(Seattle)
AvalonBay Communities93
27Odin Apartments
(Seattle)
Equity Residential93
28Twenty | 20
(East Cambridge, Mass.)
Bozzuto93
29Aperture on Fifth Apartments
(Seattle)
Pillar Communities93
30Sorrento
(Overland Park, Kan.)
Price Brothers Management93
31Parkway Plaza
(Culver City, Calif.)
Jones and Jones93
32Link Apartments Glenwood South
(Raleigh, N.C.)
Grubb Properties93
33Parkside
(Apple Valley, Minn.)
Bigos Management93
341600 Glenarm Place
(Denver)
Red Peak Properties92
35Legends at Oak Grove
(Knoxville, Tenn.)
United Residential Properties92
36Avalon Marlborough
(Marlborough, Mass.)
AvalonBay Communities92
37Waterside Greene Apartments
(Greenville, S.C.)
Hawthorn Residential Partners92
38Estuary
(Weehawken, N.J.)
Greystar92
39Water's Bend
(South Lebanon, Ohio)
North American Properties92
40Silverdale Ridge Apartments
(Silverdale, Wash.)
Greystar92
41The Enclave
(Beavercreek, Ohio)
Towne Properties92
42Hawthorne at Murrayville
(Wilmington, N.C.)
Hawthorne Residential Partners92
43AXIS Wellington Green
(Wellington, Fla.)
Bainbridge Cos.92
44Villas at Houston Levee East
(Cordova, Tenn.)
Panther Properties92
45Summerview Apartments
(Columbus, Ohio)
Privately Managed92
46Broadmoor at Aksarben Village
(Omaha, Neb.)
Privately Managed92
47Grove at Park Place
(Fayetteville, N.C.)
Hawthorne Residential Partners92
48Mt. Adams Apartments
(Cincinnati)
Towne Properties92
49The Century
(Seattle)
Pillar Properties92
50Millstone at Kingsview
(Germantown, Md.)
Bozzuto92

About ORA Power Rankings
ORA Power Rankings is powered by J Turner Research in association with media partner Multifamily Executive. Each month, MFE publishes a new ranking of apartment properties and management companies based on different parameters.

To learn more, or to find your ORA™ score, visit www.jturnerresearch.com/about/what-is-ora-score.

ORA Methodology
The ORA score is an aggregate compilation of a property's ratings across all review sites. Each month, J Turner Research monitors the online ratings of more than 63,000 properties, nationwide, across all review sites. Using a statistical model, a single score based on a scale of 0 to 100 is assigned to each property. This score serves as a benchmark to compare and contrast individual properties and portfolios nationally, regionally, and with the competition.

Questions? Please contact the J Turner Research team at research@jturnerresearch.com.