Pinnacle, an American Services Management Co. and one of the country's largest managers of apartment units, has announced a vast restructuring of its information technology services department aimed at achieving scalable systems and infrastructure and providing best-in-breed services as the company grows toward a global footprint.
As part of the overhaul, the Seattle-based fee management firm has hired top IT executives Brian Galla and Woody Stone away from Lincoln Property and JPI, respectively. They will join Pinnacle vet Gary Myers as a tech triumvirate under the strategic leadership of Pinnacle vice president of information technology Scott McCurdy, a past vice president of IT for Inland American Communities Group and the former chief information officer for Trammell Crow Residential.
"We have purposely assembled and structured this team to focus on building a global platform that incorporates industry leading practices, heightened responsiveness, innovative vision, and a scalable platform for continued growth," says Pinnacle chief administrative officer Ed Wolff, who acknowledges that the fruition of Pinnacle's tech goals is likely a multi-year process.
"The reality is that we will achieve all of those goals simply by streamlining our current systems and standardizing processes," Wolff adds. "Among the benefits to assembling this team is that each has the ability to focus on perfecting their specific area of responsibility, while at the same time contributing to our overall technology strategy."
The new department is divided into three main areas of focus?Professional Services under Galla, who becomes director of the division; Project Management under Stone, who becomes senior director of the division; and Network Operations under company vet Myers.
"The restructuring makes complete sense for Pinnacle as a whole," saysMyers, who has been with Pinnacle for nine years and welcomes the addedtech support. "The company has doubled its employee base over the lastfour to five years without adding much to our IT support staff."
McCurdy hopes that kind of frustration is a thing of the past. First up for the team was sequestering themselves in September to develop a three- to five-year technology strategy for Pinnacle, which recently created the project management office as a central management and clearing house for technology ideas, initiatives, and executables.
"Internal and external clients have already noticed the changes. But the real head-turners will be realized 60 to 90 days from now," McCurdy says. "We're laying the foundation now for even more efficient technology and structured services in the future."
Pinnacle currently manages a portfolio of apartment, office, and industrial assets valued at more than $17 billion. The company's multifamily portfolio consists of more than 175,000 units, including military and affordable housing communities.