Your property's online reputation is in the hands of your residents, and as it turns out, just a few reviews from grateful –or disgruntled – renters can drastically alter your ORA ranking.

There was a lot of moving around on the Top 50 between April and May. Most properties moved at least a few spots, but a few made leaps and bounds in their online reputation, like Three Willows Apartments in Richmond, Va. managed by Thalhimer that moved a total of 31 spots, up to No. 33.

One of the biggest drops on the list was Silverdale Ridge Apartments in Silverdale, Wash. managed by Dobler Management, which dropped a steep 17 spots from No. 21 to No. 38.

However, unlike last month’s update on the Top 50 rankings—where ORA scores were largely changed due to 5,888 properties being added to the data—only 700 properties were added between April and May, putting emphasis on the number of reviews and ratings on the sites.

It just goes to show even a few new reviews for an apartment can completely change a property’s online presence—and could ultimately determine whether a prospective renter will sign with you.

With six properties in the Top  50, Drucker and Falk continues to reign as the management company with the most properties in the ranking. Hawthorne Residential Partners came in a close second with five properties.

Has your property’s online reputation changed this month? Check out May’s ORA rankings below.

Rank Change Property
Management ORA Score
1The Kensington
(Boston, MA)
2Mesa Pines
(Costa Mesa, CA)
Pan American Properties94
3Pohlig Box Factory
(Richmond, VA)
Privately Managed93
4Westminster Tower
(Tacoma, WA)
Dobler Management93
5Whisper Hollow
(Maryland Heights, MO)
Banner Property Management93
6Hampshire Apartments
(Schenectady, NY)
Tri-City Rentals93
7Hawthorne at Bridford
(Greensboro, NC)
Hawthorne Residential Partners92
8Natchez Landing
(Metairie, LA)
1st Lake Properties92
99Kensington Gate Apartments
(Tacoma, WA)
Dobler Management92
10-1Brunswick House
(Washington, DC)
WC Smith92
11Madison Exeter
(Reading, PA)
Madison Apartment Group92
12Towne House
(St Louis, MO)
Berkshire Property Advisors92
13Barton House Apartments
(Arlington, VA)
Schlosberg Properties91
141Old Donation Apartments
(Virginia Beach, VA)
Drucker & Falk Real Estate91
(Emeryville, CA)
161Union Street Flats
(Westfield, IN)
JC Hart91
172Ashford Club
(Tallahassee, FL)
RAM Partners91
18-8Salisbury Green Apartments
(Concord, NH)
The Hodges Companies91
193Old Town on the Monon
(Carmel, IN)
Barrett and Stokely91
204Zenith Meridian
(Englewood, CO)
Shea Apartments91
2127Liv North Gate
(Gilbert, AZ)
228Madison Greenview Terrace
(Lancaster, PA)
Madison Apartment Group91
23-9Madison Reed Farm
(Reading, PA)
Madison Apartment Group91
2426WaterWall Place Luxury Apartments
(Houston, TX)
251The Crossings at Red Mill Apartments
(Virginia Beach, VA)
Drucker & Falk Real Estate90
26The Place at Fountains at Sun City
(Sun City, AZ)
MC Residential of Texas90
2719Hawthorne at the Meadows
(Kernersville, NC)
Hawthorne Residential Partners90
28-5Park Place One Apartments
(Philadelphia, PA)
Fidelity Management90
29-2Village Park Apartments
(Encinitas, CA)
Gaines Investment Firm90
30-1Hawthorne at Main
(Kernersville, NC)
Hawthorne Residential Partners90
(Tampa, FL)
Privately Managed90
32-12Walden at Oakwood
(Flowery Branch, GA)
United Residential Properties90
3331Three Willows Apartments
(Richmond, VA)
34Ridgewood Apartments
(Port Neches, TX)
Privately Managed90
35-10St. Andrews Apartments
(Newport News, VA)
Perrel Management90
36-31600 Glenarm Place
(Denver, CO)
Red Peak Properties90
37-3Brewster Commons at River Chase
(Covington, LA)
1st Lake Properties90
38-17Silverdale Ridge Apartments
(Silverdale, WA)
Dobler Management90
39Broadway Lofts
(San Diego, CA)
40-5Sunset Garden Apartments
(West Covina, CA)
Sun Garden LLC, 90
41-1Carrington Park
(Montgomery, AL)
42-3Bexley House
(Columbus, OH)
JRK Property Holdings, Inc.90
43IMT Thousand Oaks
(Thousand Oaks, CA)
IMT Residential 90
44-850 West Broadway
(Boston, MA)
45-4Del Ray Central
(Alexandria, VA)
Riverstone Residential90
46Avalon Shelton
(Shelton, CT)
AvalonBay Communities, Inc.90
47-16Radius Urban Apartments
(Newport News, VA)
Drucker & Falk Real Estate89
481Chestnut Tree Apartments
(Birmingham, AL)
Sterling Resident Services89
4914Grandview Apartments
(Lowell, MA)
Princeton Properties89
50-3The Hallmark
(Sherman Oaks, CA)
Carlo, Inc89

Click Here to see the Top 100 ORA Power Rankings.

Please Note: The national average score is 52. Properties with the same score are ranked based on the number of reviews. Higher number of reviews leads to a higher ranking. A change marked N/A means the property was not added to the ORA Power Rankings until after 2014.


In an ongoing series of ORA™ Power Rankings, each month MFE publishes a new ranking of apartment properties and management companies based on different parameters. ORA™ Power Rankings is powered by J Turner Research. To arrive at the aggregated score, J Turner Research tracks and analyzes the online reputation of more than 54,000 apartment properties across multiple ratings websites, on a monthly basis. To overcome the challenge of multiple ratings scales, the company has devised a statistical model to establish a single score for each property. This score, based on a 0-100 scale, serves as a benchmark to compare and contrast individual properties—and portfolios—nationally.


Please contact the J Turner Research team: