J Turner

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How to Increase Resident Satisfaction, Organically

Dallas-based LumaCorp is big on sincere customer service, meaning it won't incentivize its tenants to leave positive reviews: and yet, it's one of the most well-reviewed companies in the nation. Read more

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Ratings Rule Over Social Media During Leasing, Survey Says

A new report from Houston-based J Turner Research found that only 5 percent of prospects looked at social media pages prior to renting an apartment. But the same report, released last week, said that 74 percent of potential leasers looked at online rating and review sites. Read more

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