Voices

Rick Haughey

Rick Haughey

Rick Haughey is vice president of industry technology initiatives at the National Multifamily Housing Council.

Rick Haughey's Posts

Navigating the Empowered Consumer Navigating the Empowered Consumer

We think we provide high-touch customer service. But increasingly, consumers want do-it-yourself tools that allow greater autonomy and control over their experiences. Is it time for us to reconsider our customer service model? Read more

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The Father of Disruption The Father of Disruption

What disruptive innovation could do for the multifamily industry if companies prepare to adapt. Read more

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Top 10 Tech Stories of 2014 Top 10 Tech Stories of 2014

From student housing amenities to big data to the internet of everything, check out our biggest tech stories of 2014. Read more

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Spotty Cell Phone Coverage Can Hurt Renewals, New Leases Spotty Cell Phone Coverage Can Hurt Renewals, New Leases

NMHC technology vice president Rick Haughey explains what owner–operators can do to ensure their residents enjoy reliable cell service in their apartments. Read more

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Business Intelligence 101: 7 Steps for Making Better Tech Decisions Business Intelligence 101: 7 Steps for Making Better Tech Decisions

The NMHC's Rick Haughey shares seven steps to getting started down a path toward better decision making utilizing technology. Read more

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